Shipping policy

Effective Date: 5/15/2026
Business Name: Big Shotz 92
Website: bigshotz92.com
Contact Email: bigshotz1992@gmail.com

Thank you for shopping with Big Shotz 92. This Shipping Policy explains how your order is processed, produced, and delivered.

1. Product Availability (Made-to-Order + Limited Ready-to-Ship Inventory)

Most products sold by Big Shotz 92 are made-to-order (produced on demand), meaning items are created after your purchase is placed.

However, limited inventory may be available and kept on hand as ready-to-ship stock for select items or special releases. These items will ship faster since they do not require production time.

Product availability falls into two categories:

  • Made-to-Order Items: Produced after purchase
  • Ready-to-Ship Items: Pre-produced and shipped from existing inventory

2. Production Time (Made-to-Order Items Only)

For made-to-order items, please allow 7–14 business days for production before shipping.

Production times may vary during high-volume drops, promotions, or holidays. Production time on made to order hats may take up to 21 business days for completion.

3. Order Processing & Shipping Timeline

Shipping times begin after production is complete for made-to-order items.

Estimated timelines:

  • Made-to-Order Production: 2–7 business days
  • Shipping Time (U.S.): 3–7 business days
  • Total Estimated Delivery (Made-to-Order): 5–14 business days

For ready-to-ship items, orders typically ship within 1–3 business days.

These timeframes are estimates and not guaranteed.

4. Shipping Methods

Orders are shipped using trusted carriers such as USPS, UPS, or similar services depending on destination and package type.

5. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method selected

Promotional offers such as free shipping may be available from time to time and will be clearly displayed on the website.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

7. Shipping Delays

Big Shotz 92 is not responsible for delays caused by:

  • Production delays for made-to-order items
  • Carrier delays (USPS, UPS, etc.)
  • Weather conditions
  • Holidays or peak seasons
  • Customs processing (if applicable)

8. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

Big Shotz 92 is not responsible for:

  • Orders shipped to incorrect addresses
  • Delivery delays caused by inaccurate information
  • Additional fees required to reship returned orders

If you notice an error, contact us immediately at bigshotz1992@gmail.com.

9. Lost, Stolen, or Missing Packages

Once a package is marked “delivered” by the carrier, Big Shotz 92 is not responsible for lost or stolen packages.

If your order shows as delivered but has not been received:

  • Check with household members or neighbors
  • Contact your local carrier
  • File a claim with the shipping carrier

We will assist where possible but cannot guarantee replacement.

10. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at bigshotz1992@gmail.com with:

  • Order number
  • Photos of the item and packaging

We will review the issue and determine eligibility for a replacement.

11. Contact Information

For shipping questions or concerns:

Big Shotz 92
Email: bigshotz1992@gmail.com
Website: bigshotz92.com