Refund policy

At Big Shotz 92, every item is made and fulfilled with care. Because many of our products are made-to-order and produced in limited quantities, all sales are final.

All Sales Final

We do not accept:

Returns
Exchanges
Refund requests
Order cancellations once production has started

Please review your order carefully before completing your purchase, including sizing, colors, shipping information, and product details.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery so we can make it right.

To help us resolve the issue quickly, include:

Your order number
A description of the issue
Clear photos of the item and packaging

Requests submitted after 7 days of delivery may not be eligible for replacement.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, [Your Store Name] is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.